Returns & Exchange Policy:
Subject to the terms indicated at the time of original purchase, if a customer is not satisfied with his/her purchase he/she may return it free of charge for a refund (unless otherwise indicated herein) or exchange under the terms set out herein. A receipt is required for all returns and exchanges.
For purchases made on sweetspotgolf.ca (Golftraders.ca) all returns and exchanges must be made within 14 days of the shipping date and with original packaging.
Gift with Purchase:
If the purchase included a free gift or bonus item (i.e. free sleeve of golf balls, gift card, etc.) this item must also be returned, or the current retail value of that item will be deducted from the amount eligible for exchange or refund.
Non-identical items purchased as part of a bundle package may be returned or exchanged separately, however the value assigned to the item will be the current retail price of that item less the discount received as part of the bundle offer. For example, if the price paid for the bundle reflects an average discount of 10% on each item, then the amount refunded for any individual item returned will be the current retail price of the item less 10%.
An original receipt is required to initiate a warranty claim. Warranties are valid only from the original date of purchase. If you receive a new or repaired item under the manufacturer’s warranty, that item will remain under warranty from the purchase date on your original receipt - the warranty does not restart when a replacement item is received. Check the terms of the manufacturer’s warranty for further conditions and limitations that may apply. Note that some warranties are at the discretion of the vendor.
The Sweet Spot Discount Golf/Golf Traders reserves the right to limit and decline returns and exchanges for any reason including and without limitation the unavailability of items for exchange, if the manufacturer refuses warranty, if the origin of the item is unknown, if the item is deemed to be counterfeit by a The Sweet Spot Discount Golf/Golf Traders employee or representative, if The Sweet Spot Discount Golf/Golf Traders determines that customer has not met the requirements in these terms or any other or additional terms or policies that may apply to individual purchases, or in the event of abuse of the return processes set out herein or other fraud or suspicious activities concerning returns.
For all items being returned:
Returns involving a manufacturer's warranty or satisfaction guarantee rely solely upon the discretion of the original product manufacturer.
The following items may not be returned:
1. Custom orders 2. Personalized items, 3. Undergarments, 4. Technology (GPS, Rangefinders) if used or registered with the manufacturer.
Items must be in their original packaging.
With all original tags/tickets attached
In new condition, with all original parts, manuals, and accessories.
Unused and unworn, as applicable.
Items are subject to verification of integrity before being accepted for a refund or exchange.
For health and hygiene reasons, all sales of socks, swimwear, and undergarments are final and are not eligible for return or exchange.